FREQUENTLY ASKED QUESTIONS

1. Where are you located?

We are currently located in Langkaan 2 Dasmarinas, Cavite.

2. Do you have a physical store?

Unfortunately, MOKI TOYS SHOP doesn’t have a physical store yet.

3. What are you store hours?

Our website and online stores are available 24/7, so you can shop anytime from the comfort of your home!

4. Are the products you sell authentic?

Absolutely! We only sell 100% authentic and original products from trusted brands and suppliers. Quality and authenticity are very important to us, so you can shop with confidence.

5. Can I place an order through social media?

Yes, you can! Just send us a message on our Facebook page, and we’ll be happy to assist you with your order.

6. Do you offer discounts?

Yes, we do! We regularly run promotions and discounts, which we announce on our Facebook page.

We also have the MOKI Collectors Points Program, where you can earn points and enjoy more savings every time you shop!

ACCEPTED PAYMENT METHODS

1. Pay Upon Pickup

Pay upon receiving your orders during pickup. For nearby orders only.

2. Mobile Wallet

We accept instant transfer via the following mobile wallets:

GCash

• Account Name: Karl Darren R.
• Account Number: 0919 671 7197

3. Direct Bank Transfers

We accept transfers/deposits to the following banks:

Bank of Philippine Islands (BPI)

• Account Name: Karl Darren L. Resurreccion
• Account Number: 8479417416

4. Debit and Credit Cards

We process debit and credit card payments securely via Maya.

OUR COMMITMENT

Packaged Securely

We take great care and pride in packing each order. Every package is wrapped up with the best protection possible—just how we’d want to receive it ourselves.

Track Anywhere

We make sure every package we send is fully trackable—anywhere, anytime—so you can stay worry-free and excited while waiting for your order!

MOKI Experience

We’re here to make sure you have the best experience! If something’s not quite right with your order or service, just let us know—we’ll take care of it!